Frequently Asked Questions


How can I pay for my precious metals?

We offer a variety of flexible payment methods: Personal Check, Cashiers Check, Money Order, or Bank Wire. You should select a payment method based on how quickly you want to receive your precious metals. For example, a personal check may take 3-10 days to clear and we would be unable to ship your order until the funds were cleared. Whereas other, more secure, forms of payment can be processed immediately so that your order can go out as quickly as possible.

Can I pay with my credit card?

Sorry, at this time we are not accepting credit cards so that we can offer precious metals to you at lower prices.

Do I have to pay extra for shipping, handling, and insurance?

No, shipping and insurance are free on orders that exceed a minimum amount.

If I place an order right now, will I receive my order tomorrow?

Depending on the type of precious metal that you order, its rarity and availability will determine when you will receive it. Your Account Executive will tell you the timeframe when you should receive your gold. If you request overnight delivery, it will be overnighted as soon as your items become available (if they were not available initially due to high demand)

How easily can I liquidate my Gold, Silver, or other precious metals?

Gold and silver are easily sellable anywhere in the world and are considered a liquid asset.

When I place my order, how long will you hold the quoted price and position?

Regardless of the size of your precious metals order, we guarantee that we will give you a 48 hour grace period in which to send payment for the order. If you do not provide payment within the first 48 hours, you may be subject to a re-adjustment in the price, which will fluctuate based on the market spot price of the precious metal ordered. Occassionally, there are exceptions to our 48 hour funding policy and you should discuss this with your Account Executive if you feel it will be an issue.

Which carriers do you use and how do you ship the precious metals?

We send all packages by FedEx overnight. If you prefer another carrier, such as UPS then please let your Account Executive know. When you place an order, and after you fully pay for the items which you requested, we retrieve your precious metals from our secure vault. The items are carefully and confidentially handled and sent to our secure and protected shipping facility. Because most orders contain precious metals, your signature will be required when you receive your order - which typically occurs 3-10 business days after your payment is received, with times varying largely on the collectability and availability of the items ordered.

What should I do with my precious metals after I receive them?

If you already have a safe in your home then we recommend putting your precious metals in it. If you want additional security and privacy consider a safe deposit box at your local bank which offers an inexpensive place to store your valuables.

What is your buy back policy? Can I sell my gold back to you?

We will work with you to help buy the gold back from you at the best possible rate. Please ask your Account Executive when you want to sell your gold back to us.

What precious metals can I purchase from you?

Generally, you can purchase all the coins and bullion that we have listed in our extensive coin catalog. However, most of the items available for sale fall into three major categories: Gold Bullion, Cerfified Gold, and Proof Gold. All three categories have very distinct attributes which make them attractive to different investors.

  • Gold Bullion's value is based entirely on its gold, silver, or platinum weight that is still minted today.
  • Certified Gold, which is also known as rare gold, or numismatic gold and is mintend in extremely low supply or not being minted at all.
  • Proof Gold is largely used in precious metals or Gold IRA's as of 1987.

Please ask your Account Executive for more details about the types of precious metals that you can invest in, and the benefits you may realize.

What precious metals can I put into my IRA or Retirement Plan?

At this time the US government only permits the following bullion and proof coins to be held in your Retirement Plan or Gold IRA.

  • Gold
    • American Eagle Coins
    • Australian Kangaroo / Nugget Coins
    • Austrian Philharmonic
    • Canadian Maple Leaf
    • Credit Suisse Gold
    • PAMP Suisse Gold
    • U.S. Buffalo Gold Uncirculated
    • Certain Bars and Rounds (See Below)
  • Silver
    • American Eagle Coins
    • Australian Kookaburra Coins
    • Austrian Philharmonic
    • Canadian Maple Leaf
    • Mexican Libertad Coins
    • Certain Bars and Rounds (See Below)
  • Platinum
    • American Eagle Coins
    • Australian Koala Coins
    • Canadian Maple Leaf
    • Isle of Man Noble Coins
    • Certain Bars and Rounds (See Below)

Bars and rounds produced by manufacturers accredited by Nymex/Comex, LME, LBMA, NYSE/Liffe/CBOT, and ISE-9000 or a national mint. The minimum finenesses for bars are:
  • Gold .995+
  • Silver. 999+
  • Platinum .9995+
  • Palladiunm .9995+